Buyer Protection
Your purchases are protected. Here's how we keep you safe when buying on CTCGX.
How Protection Works
When you buy on CTCGX, your payment is held securely until your order is delivered. This protects you if something goes wrong.
Payment is processed securely through Stripe and held by CTCGX.
The seller ships your order. Funds remain protected until delivery.
After delivery is confirmed and you've had time to inspect, payment releases to the seller.
What's Covered
If your order never arrives and there's no proof of delivery, you're entitled to a full refund.
Received something different from the listing? Wrong card, wrong condition, or missing items—you're covered.
If items arrive damaged due to inadequate packaging, the seller is responsible for resolution.
Fake or counterfeit cards are strictly prohibited. If you receive one, you get a full refund. See our Authenticity Policy.
If Something Goes Wrong
Most issues can be resolved directly with the seller. Message them through your order page explaining the problem. Give them a chance to make it right—most sellers want happy customers.
Tip: Include photos if relevant (damaged items, wrong card received, etc.)
If you can't resolve it directly, open a formal dispute from your order page. Describe the issue and upload any evidence (photos, screenshots of messages).
Seller response: Sellers have 3 days to respond before the dispute is automatically escalated.
If the seller doesn't resolve it, CTCGX steps in. We review evidence from both sides—tracking info, photos, messages, listing details—and make a final decision. This may result in a full refund, partial refund, or ruling in the seller's favor.
Tips for Safe Buying
Choose tracked shipping for valuable orders
Tracking protects both you and the seller. For orders over $50, tracked shipping is required.
Check seller ratings
Look at the seller's transaction history and ratings before purchasing, especially for high-value items.
Inspect items promptly
When your order arrives, check it right away. Document any issues with photos before handling the cards too much.
Keep packaging for damage claims
If items arrive damaged, keep the original packaging. It may be needed for carrier claims or as evidence.
Message sellers before disputing
Most sellers want to resolve issues quickly. A friendly message often gets faster results than jumping straight to a dispute.
Leave Feedback
After your order is delivered, you have 60 days to leave a rating and review. Your feedback helps other buyers and rewards good sellers.
Be honest and fair in your ratings. Reviews should reflect your actual transaction experience.
Related Policies
Still have questions? Contact our support team.